Posted on July 29, 2022
Honey Heaven Ltd is a multi-award-winning company based in the UK offering Premium CBD and organic natural Honey products.
We have been supporting them for a long time and are delighted with the range of innovative new products they keep designing and launching, still holding true to their promise to avoid added flavouring, aromas, chemicals or biological treatment at all costs.
Here’s what Silvia Mocsari, the Director, says about them:
How would you explain your business to someone who has no knowledge of it?
Honey Heaven products are made with health in mind! All our raw honey and CBD products are made to the highest quality. 100% Natural, the winning team of the most powerful superfoods.
How long have you been in this business? And in other businesses?
Honey Heaven Ltd was established in 2015.
Why did you choose it?
Our journey began with us importing premium quality honey and other various healthy foods from our home Country of Hungary.
Our overarching goal is to help the world pursue a happier, healthier lifestyle through mouth-watering varieties of natural and healthy food. We strive to ensure that the products we sell are not just pleasing to the palate, but also great for your health too.
How did you get started?
We are a family business and we started importing just 2 boxes (40 jars) of flavoured creamed honey.
Later on, when the demand increased we added plain runny honey to the selection of raw honey.
I’ll never forget our first market in Leytonstone Church Lane! I loved every minute of it.
How do you attract your clients?
Our products are very unique and niche with an eye-catching design and delicious flavours.
On the markets, we have tasters from everything so customers can experience the different flavoured kinds of honey and honey wine.
Can you describe your customers?
Our customers vary from middle class to high class, men and women mostly between 25 – 55.
Where do you see your business in the next year? In the next five years?
To be one of the leaders in the CBD industry as our products are made to the highest quality.
We use the purest form of CBD with a new technology which is distillation. This makes all our CBD extracts the purest in the CBD Industry. This process defines our CBD products to stand out from the crowd and provide higher health benefits.
Which things make you happy as a small business owner?
I am happy and appreciate every little thing. Makes me very happy when our customers send us feedback with serious health conditions saying how much their health improved from our products.
Which is your best-selling product or service and why do you think your clients love it so much?
Customers love our CBD because they are highly concentrated (we are proud to produce the strongest CBD oil in the UK!) and one of the best quality in Europe.
Hungarian Honey is very famous and all over the world customers love the taste of the different flowers from Hungary.
Why do your customers select you over your competitors?
Many customers call us asking why our high-quality products are cheaper than other companies’ ones. We work directly with the bee keeper to keep the cost to the minimum to make them affordable to everyone.
Customer Retention: how do you keep your customers happy?
We have always special offers and discounts. For a long time returning customers sending free products.
Which challenges did and do you face, in running your business?
Small business owners all face the challenges of having enough time for everything. In the beginning, I was doing everything myself: social media, content, label design, articles, packaging and so on. As the business grows you can afford to get some professional help. My SEO specialist was the first best thing I could afford. Pink SEO is fabulous.
Is there any business lesson you learnt through experience that you wish you knew about earlier in life?
Yes. Do not save money on cheap designers, printers etc. Better to pay the more expensive price first than paying a smaller amount but 3-4 times. You will end up paying the same amount but you could save a lot of time.
How do you maintain a good work-life balance?
To be honest, it is hard, and it was especially tough during the pandemic. Working from home with 2 kids was very challenging. Trying to make the balance making enough time with the family and also satisfy the customers. Most of the time it means late-night shifts 🙂
Which is your best strategy for time management?
At the moment no time management. What has to be done has to be done. 🙂